Got questions? We’re here to help!
The My Nu-book platform will cease its activities in the upcoming weeks.
Contact your publisher for more information.

Below you find answers to users’ most frequently asked questions.
If you cannot find the answer to your question, contact our technical support team at:


Q. What is a Nu-book?

My Nu-book account
Q. Why do I need to create an account?

My Nu-book tokens
Q. How do I active a token?
Q. When I enter my code on, I get an error message indicating that the code is invalid. What do I do?

Access an ebook with My Nu-book
Q. I do not have a device that is indicated on the My Nu-book label on my print book. Can I still access the digital version?
Q. Can I give my code to someone else, as though I was lending this person my print copy?
Q. I don’t want the digital version of my print book.
Q. I used my code to download a book on my tablet. I would also like to install it on my phone but when I enter the code, the access is denied.
Q. I deleted a book from the library and my code no longer works. How do I get my book?
Q. I changed my tablet due to a technical failure and unfortunately the code no longer works. Is it possible to reactivate it?