Got questions? We’re here to help!
Below you find answers to users’ most frequently asked questions.
If you cannot find the answer to your question, contact our technical support team at: help@mynu-book.com.


HELP FOR BOOKSTORES

General
Q. What is a Nu-book?
Q. How do I know if a print book comes with a digital version?
Q. How does it work?
Q. Can I access my ebook from any device?
Q. The code has already been revealed. Is it still valid?
Q. My customer does not want the digital version of the print book. What do I do?



HELP FOR READERS

My Nu-book account
Q. Why do I need to create an account?
Q. What do I need to create a Nu-book account?

My Nu-book tokens
Q. How can I get Nu-book tokens?
Q. How do I active a token?
Q. When I enter my code on my.nu-book.com, I get an error message indicating that the code is invalid. What do I do?

Access an ebook with My Nu-book
Q. I do not have a device that is indicated on the My Nu-book label on my print book. Can I still access the digital version?
Q. Can I give my code to someone else, as though I was lending this person my print copy?
Q. I don’t want the digital version of my print book.
Q. I used my code to download a book on my tablet. I would also like to install it on my phone but when I enter the code, the access is denied.
Q. I deleted a book from the library and my code no longer works. How do I get my book?
Q. I changed my tablet due to a technical failure and unfortunately the code no longer works. Is it possible to reactivate it?